Frequently Asked Questions
Get more insight about the warranty process with this overview of frequently asked questions (and
answers!) that can simplify your experience. If you don't find what you need here, contact your local
American Standard dealer.
Warranty Search
Can I look up my warranty by phone?
Absolutely! If you're experiencing trouble with our online system, or would just prefer to
talk to someone on the phone instead, please call our Warranty specialists at 1-855-260-2975.
Do I have to look up all my registered products?
No! One of the best parts about our warranty search is that you can enter your last name and
the serial number of just one product to access the warranty policies of all your products
registered at that time. But, you will need to start a new search for products registered at
different times.
Is my last name required to look up my warranty?
We ask you to enter your last name so you can access additional information about your
warranty. However, we never require you to enter information you're not comfortable sharing.
If you don't want to enter your last name, you'll just receive a more restricted warranty
report by entering in only your product serial number.
I've had American Standard Limited Warranty for a while -- has the length of my warranty
changed?
Our Limited Warranty policy has changed into two policies: Base Limited Warranty and
Registered Limited Warranty. To find out how your product was impacted, call our Warranty
Specialists 1-855-260-2975.
How do I get a PDF of my warranty certificate?
A warranty certificate includes information about your dealer, your warranty, and your name,
address, and phone number. To access this information in PDF format, follow these steps:
- Go to the Warranty
Lookup page.
- Type in your last name* and your product's serial number.
- Press "Search".
And that's it --you'll have your warranty certificate! If you experience any issues with the
process, please call our Warranty Specialists at 1-855-260-2975 for help.
Why am I not getting a result, even though I know my product is registered?
We’re sorry you’re experiencing trouble finding your warranty! We suggest you try entering a
different serial number for a different product registered at the same time, in order to
access warranty information for all products. If the problem persists, don’t hesitate to
contact our Warranty Specialists at 1-855-260-2975.
Can I still search for my warranty if my dealer registered my product?
Yes! In most cases, your dealer will register your product for you, but you can always
access the information you need. Simply enter your product serial number and your last name
to access your full warranty policy.
What isn't covered under my warranty?
If a part breaks for any reason other than manufacturer defect, it's unfortunately not
covered under a warranty. Additionally, the cost of labor isn't covered under Base Limited
or Registered Limited Warranty, but might be covered under your Optional Extended Warranty.
Registering a New Product
Can I register my warranty by phone?
Yes! If our online system isn't working for you, contact our Warranty Registration Center at
1-855-260-2975 or product.registration@concentrix.com for
help.
Can my dealer register my product for me?
Yes! Dealers often register products on behalf of their customers following installation.
Once your dealer registers your product, they should provide you with a printed version of
your warranty certificate. Still, you shouldn't assume your dealer will register your
product for them. Always speak with them about registration requirements, especially because
Registered Limited Warranty is only available to products registered within 60 days of
installation.
What happens if I don't register my product?
Your system will automatically get a Base Limited Warranty, which covers the costs of
replacing a part that fails due to manufacturer defect. It usually lasts five years, but can
vary depending on which product you purchased.
What's the difference between Base Limited Warranty and Registered Limited Warranty?
The biggest difference is length of coverage. Base Limited Warranty typically covers your
system for five years, while Registered Limited Warranty typically lasts for 100 years. Both
warranties only cover parts that fail due to manufacturer defect. If you want your product
to carry the longer Registered Limited Warranty, you need to register it within 60 days of
its installation. If you register your product after 60 days, it will automatically get a
Base Limited Warranty
How do I make sure my product has Registered Limited Warranty?
If you want your product to carry Registered Limited Warranty, make sure you or your dealer
registers your product within 60 days of its installation.
Where can I find my serial number?
Your serial number is listed on the product itself or on your invoice. You can also contact
our warranty specialists at 1-855-260-2975 or
product.registration@concentrix.com for
assistance.
What can I do if my serial number isn't working?
Double-check that you've entered your serial number correctly. Some systems have different
serial number variations that can be tough to detect. For instance, if you're trying to
register a new ductless system, the serial number is followed by a "-" (dash) and then the
model number (example: 5001234T-MSZ-GE25VA-E1).
What if my product doesn't have a serial number? Can I still register it?
Absolutely! You can use your model number to register special products like thermostats. Our
online system will ask you for the exact information it needs to successfully register your
product.
Which products do I register with my warranty?
If you decide to register your products, you'll need to register each individual product
that's part of your HVAC system. Our online system lets you add multiple products. Your
invoice will also include a list of all your new system components and the serial number
you'll need for registration. If you need help, feel free to contact our warranty
specialists at 1-855-260-2975 or product.registration@concentrix.com.
How do I get an Optional Extended Warranty?
You or your dealer will first need to register your product for free on the American
Standard site. Enroll it in either Base Limited Warranty or Registered Limited Warranty,
depending on when your product was installed (within 60 days or after 60 days). From there,
you'll contact your dealer to ask about purchasing an Optional Extended Warranty to add more
coverage on your product.
Can I start registration now and return to it later?
Unfortunately, you can't. You'll have to complete the registration process in one sitting.
Gathering all the information you need for registration ahead of time can make the process
go much faster. Here's what you'll need.
- Your first and last name
- Your home address and phone number
- The address where your equipment was installed. (This may be the same as your home
address.)
- Your dealer's name
- The serial number(s) of the product(s) installed at your address
- The date of installation
Warranty Transfer
Does your Base or Limited Warranty follow me to my new home?
Limited warranties are linked with a particular serial number and do not "travel" with the
homeowner. If you sell your home, you cannot transfer your warranty to your new residence.
Why would I want to transfer my warranty to a new homeowner?
Deciding to transfer your warranty to a new homeowner is a great way to attract buyers to
your home if you're planning to put it up for sale. When you transfer your warranty, it
retains its original limited warranty term period. That means the new homeowner gets to keep
the remaining term of the unit's warranty.
For example, let's say your gas furnace comes with a 10-year Registered Limited Warranty.
After five years, you decide to sell your home and transfer your warranty to a new buyer.
That new buyer inherits the remaining five years on the warranty.
How do I transfer my warranty?
Reach out to our Warranty Registration Center at 1-855-260-2975. You'll get answers to your transfer questions
and help getting the process started.
Is there a time limit to transfer my Registered Limited Warranty after I sell my home?
Yes, there is. You'll have 90 days after selling your home to transfer your Registered
Limited Warranty to a new homeowner.
What happens to my Registered Limited Warranty if it's not transferred to the new homeowner?
Whatever remaining portion of the Base Limited Warranty will be automatically available to
the new homeowner if you don't transfer the Registered Limited Warranty within 90 days of
the home sale.
What is the warranty transfer fee and when do I have to pay it?
The warranty transfer fee is a one-time $99 fee you have to pay to successfully transfer your
Registered Limited Warranty. You can only pay the fee by credit card. Base Limited
Warranties stay with the product, so they don't need to be transferred between homeowners.
In that case, a transfer fee isn't required. Optional Extended Warranties are transferred
via third parties and also don't require a transfer fee.