Warranty and Registration

Yes! If our online system isn’t working for you, contact our Warranty Registration Center at 1-833-986-3310 or product.registration@concentrix.com for help.

Yes! Dealers often register products on behalf of their customers following installation. Once your dealer registers your product, they should provide you with a printed version of your warranty certificate. Still, you shouldn't assume your dealer will register your product for them. Always speak with them about registration requirements, especially because Registered Limited Warranty is only available to products registered within 60 days of installation.

Your system will automatically get a Base Limited Warranty, which covers the costs of replacing a part that fails due to manufacturer defect. It usually lasts five years, but can vary depending on which product you purchased.

The biggest difference is length of coverage. Base Limited Warranty typically covers your system for five years, while Registered Limited Warranty typically lasts for 10 years. Both warranties only cover parts that fail due to manufacturer defect. If you want your product to carry the longer Registered Limited Warranty, you need to register it within 60 days of its installation. If you register your product after 60 days, it will automatically get a Base Limited Warranty.

If you want your product to carry Registered Limited Warranty, make sure you or your dealer registers your product within 60 days of its installation.

Your serial number is listed on the product itself or on your invoice. You can also contact our warranty specialists at 1-833-986-3310 or product.registration@concentrix.com for assistance.

Double-check that you've entered your serial number correctly. Some systems have different serial number variations that can be tough to detect. For instance, if you’re trying to register a new ductless system, the serial number is followed by a “-” (dash) and then the model number (example: 5001234T-MSZ-GE25VA-E1).

Absolutely! You can use your model number to register special products like thermostats. Our online system will ask you for the exact information it needs to successfully register your product.

If you decide to register your products, you’ll need to register each individual product that's part of your HVAC system. Our online system lets you add multiple products. Your invoice will also include a list of all your new system components and the serial number you’ll need for registration. If you need help, feel free to contact our warranty specialists at 1-833-986-3310 or product.registration@concentrix.com.

You or your dealer will first need to register your product for free on the American Standard site. Enroll it in either Base Limited Warranty or Registered Limited Warranty, depending on when your product was installed (within 60 days or after 60 days). From there, you’ll contact your dealer to ask about purchasing an Optional Extended Warranty to add more coverage on your product.

Unfortunately, you can’t. You’ll have to complete the registration process in one sitting. Gathering all the information you need for registration ahead of time can make the process go much faster. Here’s what you’ll need.

• Your first and last name
• Your home address and phone number
• The address where your equipment was installed. (This may be the same as your home address.)
• Your dealer’s name
• The serial number(s) of the product(s) installed at your address
• The date of installation

Absolutely! If you’re experiencing trouble with our online system, or would just prefer to talk to someone on the phone instead, please call our Warranty specialists at 1-833-986-3310.

No! One of the best parts about our warranty search is that you can enter your last name and the serial number of just one product to access the warranty policies of all your products registered at that time. But, you will need to start a new search for products registered at different times.

We ask you to enter your last name so you can access additional information about your warranty. However, we never require you to enter information you're not comfortable sharing. If you don’t want to enter your last name, you'll just receive a more restricted warranty report by entering in only your product serial number.

Our Limited Warranty policy has changed into two policies: Base Limited Warranty and Registered Limited Warranty. To find out how your product was impacted utilize our warranty lookup feature for your specific product. Otherwise, call our Warranty Specialists at 1-833-986-3310, or email product.registration@concentrix.com.

Type in your last name* and your product’s serial number.
Press “Search”.
And that’s it — you’ll have your warranty certificate! If you experience any issues with the process, please call our Warranty Specialists at 1-833-986-3310 or email product.registration@concentrix.com for help.

We’re sorry you’re experiencing trouble finding your warranty! We suggest you try entering a different serial number for a different product registered at the same time, in order to access warranty information for all products. If the problem persists, don’t hesitate to contact our Warranty Specialists at 1-833-986-3310 or email product.registration@concentrix.com.

Yes! In most cases, your dealer will register your product for you, but you can always access the information you need. Simply enter your product serial number and your last name to access your full warranty policy.

If a part breaks for any reason other than manufacturer defect (please reference the limited warranty document shipped with your equipment for specific limited warranty details), it’s unfortunately not covered under a warranty. Additionally, the cost of labor isn’t covered under Base Limited or Registered Limited Warranty, but might be covered under your Optional Extended Warranty.

Limited warranties are linked with a particular serial number and do not “travel” with the homeowner. If you sell your home, you cannot transfer your warranty to your new residence.

Deciding to transfer your warranty to a new homeowner is a great way to attract buyers to your home if you’re planning to put it up for sale. When you transfer your warranty, it retains its original limited warranty term period. That means the new homeowner gets to keep the remaining term of the unit’s warranty.

For example, let’s say your gas furnace comes with a 10-year Registered Limited Warranty. After five years, you decide to sell your home and transfer your warranty to a new buyer. That new buyer inherits the remaining five years on the warranty.

Reach out to our Warranty Registration Center at 1-833-986-3310. You'll get answers to your transfer questions and help getting the process started.

Yes, there is. You’ll have 90 days after selling your home to transfer your Registered Limited Warranty to a new homeowner.

Whatever remaining portion of the Base Limited Warranty will be automatically available to the new homeowner if you don’t transfer the Registered Limited Warranty within 90 days of the home sale.

The warranty transfer fee is a one-time $99 fee you have to pay to successfully transfer your Registered Limited Warranty. You can only pay the fee by credit card. Base Limited Warranties stay with the product, so they don’t need to be transferred between homeowners. In that case, a transfer fee isn’t required. Optional Extended Warranties are transferred via third parties and also may not require a transfer fee.